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Business Barometer Australia helps business owners look beyond individual answers and see how the pieces fit together. The Small Business Barometer brings those answers into focus, explains what they may mean and identifies priorities worth your attention.
Created by Peter Dimbrowsky, it draws on business ownership, award-winning hospitality, sales leadership across Australia and Asia, and more than 30 years in media monitoring and analysis. That experience shapes a practical approach, with findings explained in everyday language.
About Business Barometer AustraliaSales can be up while cash gets tighter. Staff can be flat out while too much still lands on your desk. The Barometer brings those answers together so you can see where to look more closely.
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The owner also reports that staff lack agreed decision authority. The service adviser handles bookings, but routine quote variations still need the owner’s approval.
These answers point towards unclear decision boundaries as a possible cause of owner interruptions. Training alone may leave the same approval queue in place.
When ordinary work waits for one person, customers may wait too. The owner has less time for work that needs their judgement. The frequency and impact still need checking.
Log routine approvals for a week. Choose one repeated decision, agree a limit and escalation rule, and trial it with the service adviser. Review interruptions, turnaround and errors before extending it.
Illustrative extract based on the fictional workshop profile used in our worked example. It demonstrates the reasoning approach; it is not a client result or a guaranteed diagnosis. Findings depend on the answers supplied.
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